SERVICE….What About It?
You know when you’ve had good service….and of course, you know when you’ve had bad.
Who Cares?
We all do, and especially when we’re on the receiving end of bad service.
If you work, no matter what job you have, you give “service” to someone. It could be your boss, co-worker, customer, congregation, a child….everyone provides service to someone at sometime.
How well you do it is another matter.
What Is It?
As a business, in today’s struggling economy, it’s what sets you apart. In a thriving economy…it’s still, what sets you apart. Whether you sell some thing or sell a service, it’s how you get that product to the customer that is the service provided.
It is the primary reason customers are willing to do business with you, and even if you are the only source for a product, your service will be the primary reason why your customer will be willing to return to you for more.
Top 10 Principles of Good Customer Service
- Service for the customer must come first
- Acknowledge your customer
- Acknowledge your repeat customer
- Listen to what your customer has to say
- Treat your customer with utmost respect
- Never lose your patience with your customer
- Go the extra mile for your customer
- Ensure your customer’s satisfaction
- Ensure your customer’s experience is easy for them
- Always thank your customer for their business
Credits:
1. Image: Filomena Scalise / FreeDigitalPhotos.net
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